Support

Commitment

EBS takes Customer Support very seriously, and we pride ourselves in offering the highest level of support in the industry. Our Support Group assists customers around the world 24 hours a day, seven days a week, and 365 days a year.

When you partner with EBS, your company becomes a member of our personalized Customer Support Program. This is a targeted analysis of your needs, assistance with specifications, on-site implementation support, and customized training.

Experience

Over the years, experience has taught us that--without excellent training and installation support--your investment will never yield an appropriate return, no matter how good a computer system you have.

You can count on the same thoroughly informed and friendly telephone support, regardless of your system's configuration or size. Our support representatives are all experts in their specialized fields; each one possesses knowledge of the equipment industry and the EBS applications.

Confidence

EBS has built a staff of installation personnel, with experience in the equipment distribution industry, who will ensure a successful and time-critical installation. Backed by our excellent Customer Support Group, these professionals work with your dealership staff through all phases of an installation. EBS understands that the users of a system must have confidence in it in order for it to succeed. This confidence is gained through a smooth and well-organized transition to a new system.

At EBS, we believe that our future depends on the success of our customers. We are committed to keeping our products on the leading edge by constant research and development, as well as by the ongoing training of our staff.

We believe that a company who doesn't specialize in your business has no right asking for it.

"When it comes to the accounting side of the program and how the data is handled it is absolutely and unequivocally the expertise of your support team, which has helped make things connect for us so in essence we have a high level of confidence in their ability to resolve our issues."