EBS Applications Suite

Service

The Next for Windows™ Service System supports your service order process and is essential to your success. The Service System enables distributors to effectively handle and dispatch work order requests and manage the critical information related to this area of your business. The Service System has evolved to accommodate new technologies and demands affecting the distribution business, such as field service automation, and electronic time management. The system is designed to generate work orders and provide access to all work in process at the touch of a key, providing analysis by work order and mechanic. In addition, instantaneous gross profit information is provided for all jobs, opened or closed. Features are available, such as: price information, back-order status, expected completion dates, flat rate vs. actual, actual vs. estimated amount and more. The Service System includes a sophisticated Preventive, Guaranteed, and other Scheduled Maintenance management system loaded with features to help manage and maintain your rental fleet and customer owned equipment. It keeps track of all time and dollars spent on each machine giving you the operating cost per hour at any time.

• Dispatch and Service Call Management
• Automatic Van stock Replenishment
• Fully Integrated with Invoicing, Parts, Rental, Receivables, G/L, Equipment and Marketing
• Credit Check at Work Order Open, Parts Requisition, and Work Order Close
• Detailed or Summary On Line Work in Process Inquiry
• Recurring Jobs Close and Reopen Automatically
• Work Orders may be opened in Segments. Each Segment may be Quoted, Estimated, and Billed Separately to different customers.
• Portions or All of a Segment may be transferred and/or Re-priced
• Jobs can be modified at any time until closed
• Easy one step Close and Re-open
• Flat Rating
• Preventative Maintenance Scheduling, Management, and Reporting
• Guaranteed Maintenance Scheduling, Management, and Reporting
• Standard Parts Pull List
• Jobs can be Quoted and Converted to an Open Job with the touch of a key
• Work Order Cloning
• Work Orders Archived for Retrieval at Anytime
• Mobile and Wireless Capabilities
• Microsoft SQL Database™

Click here to see more Key Features of the EBS Applications Suite

Download our complete Service Brochure (in .pdf format).

“EBS gives us everything we need to run our business.” “We don’t need a separate system for rental, dispatch, or accounting; Next for Windows™ offers what we need in every department.”